Legal
Privacy Policy
Last updated September 2026
Overview
True North ('we', 'us') is committed to protecting the privacy and confidentiality of every client. As a healthcare provider, we treat your personal and health information with the highest level of care and in line with applicable data protection law.
Information We Collect
We collect information you provide directly, such as your name, contact details, health history and booking preferences, as well as information generated during the course of therapy, such as clinical notes and progress records.
How We Use Your Information
Your information is used solely to provide, coordinate and improve your care, to communicate with you about appointments and billing, and to meet our legal and professional obligations. We do not sell your personal information.
Who Can Access Your Information
Access to client records is restricted to your treating therapist and, where necessary, administrative staff bound by confidentiality obligations. We will only share information with third parties (such as another healthcare provider) with your explicit consent, or where required by law.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time, subject to our legal and clinical record-keeping obligations. Contact us at the details on our Contact page to make a request.