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Terms & Conditions

Last updated September 2026

Use of Our Services

By booking a session with True North, you agree to provide accurate information and to participate in your care in good faith. Our services are provided by qualified occupational therapy professionals in line with recognised clinical standards.

No Guarantee of Outcome

While we are committed to providing high-quality, evidence-based care, therapy outcomes vary between individuals and no specific result can be guaranteed.

Fees & Payment

Fees are payable as outlined on our Fees & Payment page or as otherwise agreed in writing. Non-payment may result in the suspension of future appointments.

Limitation of Liability

True North is not liable for indirect or consequential loss arising from the use of our services, except where such liability cannot be excluded by law.